If you prefer, you can also elect to have your own transportation company (that ships to your state) pick up your order at our store. To opt for this option, click the pick up option and fill in all required information in the notes section. We offer delivery to local forwarding companies (excluding residential buildings). If you reside outside of the state of California, a seller's permit is not required.ĭo you use third party companies for shipping? If you reside in the state of California, a seller's permit is required. For more accurate information on inventory please call or message us through WhatsApp. Stock lead times vary on a few factors such as the companies' current inventory level. How long does it take for out of stock items to come back? If this is missing, you will not be eligible to make a claim for a damaged product nor missing items. What Happens if I don’t record opening up my order?Ī recording of opening you order is required for all returns. Please submit your claim 1-2 days after receiving your order along with the recording of opening your package.

This step is required to confirm the item is missing and helps speed up the process of getting you store credit or a refund.Ĭan I still get credit for a damaged or missing item after a week of receiving my order?Ĭlaims received more than 2 days after you receive your order will not be accepted. It is extremely important to record receiving and unpackaging your order. Overnight shipping does not equal overnight processing time. Shipping time is the time from which the carrier ( ex: UPS, USPS) picks up the order and is delivered. The processing time is the time it takes for our online department to properly fulfill and package your order.

Processing time on our website is typically 1-2 business days depending on the volume of orders we are receiving. What’s the difference between processing time and shipping time? Yes, all the products on our website are 100% original!

If you have any questions or concerns please email: provide your full name and order number if applicable.

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